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Mobile Access from the Field

By Chris Zernik
Service companies find the scheduling of work orders a volatile and dynamic environment. Throughout a technicians day work orders are added or rescheduled causing the schedules to change. This creates an issue because the technicians in the field need these changes to be communicated efficiently.
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The Benefits of Offshore Outbound Telemarketing

By Cally Parkar
Telemarketing has become a weapon of effective and scalable customer services. Nowadays telemarketing services have become an integral and major part of outbound services. These services can be considered as key initiative of business growth.
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Call Center Scheduling Software

By Josh Riverside
Scheduling in a call center is all about managing assets. Scheduling software produces benefits such as deadline fulfillment, reduced cost of labor, less management time devoted to writing schedules and improved employee morale. This is accomplished by using four basic modules of scheduling software including a Forecasting, Staffing, Scheduling and Reporting Module.
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